Cancellation
& weather.

1. Before confirmation or payment

A booking request that has not yet been confirmed or paid may be withdrawn without charge.

2. Guest cancellation after confirmation

At least 24 hours before the start time: full refund.
Less than 24 hours before the start time: no refund.
No-show: no refund.

The same cancellation conditions apply to same-day bookings. A booking made less than 24 hours before the start is outside the free-cancellation period once it is confirmed and paid. The refund conditions for rain and operator cancellation also apply to same-day bookings.

For weather-related cases, sections 3 and 4 below apply instead. This does not limit consumer rights that cannot be excluded by law.

3. Ordinary rain

The experience normally operates in light or ordinary rain. The group may decide whether to begin after checking the latest weather conditions. If the lead guest tells us before the kit is handed over and before the quest begins that the group will not start because of rain, we will issue a full refund. Once you have received the kit and started the experience, ordinary rain is not normally grounds for a refund.

4. Dangerous weather or operator cancellation

If an official warning, flooding, extreme heat, transport disruption, closure, or another condition makes the route unsafe or impracticable, we may cancel, delay, or materially change it. If we cancel, the amount paid for the affected experience will be refunded in full. If you prefer, you can choose another available date or time instead of a refund. Rescheduling is never required.

When cancellation due to bad weather is foreseeable, we will notify the lead guest by the previous day. If conditions change on the day, we will notify them as soon as a decision is made. Email is the primary contact method, with telephone contact also used for last-minute notices.

5. Late arrival and no-show

If you are running late, please tell us your expected arrival time as soon as possible. We will meet you at reception at that time so you can participate. The deadline to reach the finish remains 5:00 p.m., even if you start late. If we have not heard from you, we normally wait until 15 minutes after the booked start time. A group that has not arrived or contacted us by then may be treated as a no-show and receive no refund.

6. Refund method and timing

Approved refunds are issued to the original payment method. We will process them promptly; the time it takes for a refund to appear in your account depends on your card issuer or payment service. Currency conversion differences and fees charged independently by a guest's bank are outside our control.

7. How to cancel

Use the contact method in the confirmation and include the booking reference, lead guest's name, and the date of your experience.